The Balance Sheet is Louder Than the Employee Sheet

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Following up on last episode's deep dive into Bending Spoons, Lorne Rubis and Dave McCauley go looking at the opposite end of the spectrum, a car wash.

Crew Carwash, a family-run company operating since 1946 and hiring workers as young as 16, holds a Glassdoor score nearly as high as Bending Spoons' - without a single consultant or fancy tech recruiting pipeline. Just a stated purpose, clear values, and a promise: "we recognize that you are our most valuable asset."

Dave brings it back to a principle he and Lorne have repeated for thirty years: do your feet line up with your mouth? He shares the story of a Sport Clips franchisee client who broke industry norms by adding early healthcare benefits and retention bonuses for hairstylists - an investment that made him the most profitable Sport Clips franchisee in the country, while competitors kept measuring success by how fast they could hire and churn through people.

The conversation lands on what might be the sharpest line of the episode: "the balance sheet is louder than the employee sheet."

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