Free Holiday Gift: 20 Culture and Leadership Maxims (illustrated) E-Book

Please enjoy it, share it, stuff it in a few stockings if you’d like, and we hope it can become an extremely useful reference to all of you in a very happy New Year! Here’s to 2020, a new decade, and 20 Culture and Leadership Maxims.

Plan to Deliver a ‘WOW’ Performance in 2020

As I reflect on my 40-plus year career, I recognize the difference between the few WOW performers and frankly, the many average transactors. So, if you want to be more of a WOW employee, here are some steps you can take.

The ‘Customer First’ Sucker Punch

My strong belief is that we need to be both “people first AND customer obsessed.” Note the emphasis on the order, along with the conjunction in the phrase. We cannot give customers excellent value and experience at the expense of people. Being people first is not a matter of focusing on employees at the expense of customers either. It must be an “AND.”