Plan to Deliver a ‘WOW’ Performance in 2020

As I reflect on my 40-plus year career, I recognize the difference between the few WOW performers and frankly, the many average transactors. So, if you want to be more of a WOW employee, here are some steps you can take.

Personal LeadershipGarrett RubisDecember 17, 2019Culture, Focus, Goals, Leadership, Learning, Lessons, Success, The Character Triangle, leadership, trust, culture, purpose, customers, employees, customer service, Harvard, 10 Key Elements, Wow, Carol Dweck, Stanford

The ‘Customer First’ Sucker Punch

My strong belief is that we need to be both “people first AND customer obsessed.” Note the emphasis on the order, along with the conjunction in the phrase. We cannot give customers excellent value and experience at the expense of people. Being people first is not a matter of focusing on employees at the expense of customers either. It must be an “AND.”