The biggest thing I’ve taken away so far is that traditional change management ideas (which have been too pedestrian for the last decade), get appropriately flushed down the toilet when people go from asking “why should we?” to urgently declare, “we must.”
Read MoreIn these circumstances of serious crises, the attribute people need most is thoughtful, decisive clarity. My strong belief is that this is when leaders need to do what’s best for people first.
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