Hot Topic Friday: Dec. 13th

Happy Friday! Here are my Dec. 13 Hot Topics and how they relate to advancing culture or leadership. Although it’s Friday the 13th, fear not, because we’re talking about how we can learn from chimps and bonobos, as well as how it’s better for business for leaders to already be on board the gender equality train.

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The ‘Customer First’ Sucker Punch

My strong belief is that we need to be both “people first AND customer obsessed.” Note the emphasis on the order, along with the conjunction in the phrase. We cannot give customers excellent value and experience at the expense of people. Being people first is not a matter of focusing on employees at the expense of customers either. It must be an “AND.”

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Hot Topic Friday: Dec. 6th

Happy Friday! Here are my Dec. 6 Hot Topics and how they relate to advancing culture or leadership. This week we’re talking about finding light in the dark of the holiday season (is there too much cheer? And what does that mean?) as well as becoming emotional scientists.

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How a Culture of Free-Will Can Excel!

You and I are culture champions, and sometimes we need real world stories to propel us along. Please read a summary of Samer’s culture cornerstones. Enjoy, and I hope you become challenged and inspired too.

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Hot Topic Friday: Black Friday Edition

Happy Friday! Here are my Nov. 29 Hot Topics and how they relate to advancing culture or leadership. This week we’re bringing you a special Black Friday edition, with issues that deal with gratitude, giving thanks, and self-appreciation. Happy Thanksgiving!

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Hot Topic Friday: Nov 22

Happy Friday! Here are my Nov. 22 Hot Topics and how they relate to advancing culture or leadership. This week we’re talking about how Google may not be acting so Googley anymore, and could be losing its core values, as well as what happens when your CEO is a narcissist.

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Why is It So F#%king Hard to Define Deep Purpose?

Defining a meaningful “deep purpose” is just plain hard. Finding the combination of words to really capture the soul and “why?” of an organization is a longer journey than most institutions are willing to take.

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Hot Topic Friday: Nov 15

Happy Friday! Here are my Nov. 15 Hot Topics and how they relate to advancing culture or leadership. This week we talk about Microsoft Japan’s move to a 4-day work week, which has improved productivity and sales. As well as explore some cool Japanese words and perspectives that should be translated into English.

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Hot Topic Friday: Nov 8

Happy Friday! Here are my Nov. 8 Hot Topics and how they relate to advancing culture or leadership. This week we’re talking about learning the Korean concept of nunchi, and checking out Mastercard’s success after the CEO implemented Decency Quotient into his company culture.

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This Culture ‘Fluff’ Stuff

I’m somewhat amused and amazed at the number of so-called experts that still refer to culture as “fluff.” My experience is that they are typically analysts or non value added “money bags,” who frankly have never really run anything other than a spreadsheet calculation.

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Please Skip the Spin

There is a lot of talk about the importance of transparency and openness in organizations. I just put out a podcast about it! Yet, I think many leadership teams are still learning how to do this well. Too often “message control” from management is more about sharing information they want all team members to know, versus providing the details people really want.

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Top 10 Stupid Work Policies

I talk to people about work culture every chance I get. It’s amazing how in 2019, they tell me about stupid, antiquated policies that linger on from the distant past. Why? Here are the top 10 beefs I hear about that frustrate and diminish people.

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